terms & conditions

TERMS AND CONDITIONS OF SALE
Please find below the terms and conditions you have entered into with KPole Studios LTD. Registered company number 15616385. This is a copy of the Terms and Conditions listed in our waivers section on first signing up with KPole Studios via our Teamup booking system.

BOOKING AND ATTENDING YOUR KPOLE STUDIOS CLASS
Full payment must be made online for classes at time of booking and classes must be registered for at least 2 hours in advance, when our booking systems will close. KPole reserve the right to refuse a student from taking part in our classes if they have not registered online at least 2 hours prior to the time of the class.

Please arrive for your class at least 5 minutes prior to the session. The instructor will open the doors when they are ready to welcome you to your class. All students MUST complete a full and thorough warm up prior to taking part in the class. If you arrive late for your session and have missed the warm up you will not be permitted to take part in the session. If you attend the session under the influence of alcohol or drugs you will not be permitted to take part in your session. Attendance is always at the discretion of the instructor and we reserve the right for our KPole instructors to refuse entry to anyone who they do not deem fit to attend.

CLASS CANCELLATION POLICY
All classes at KPole Studios Limited have a 24 hour cancellation policy. This is stated at the time of joining and by signing up to any class with us at KPole Studios you agree to this policy.

Cancellations made with at least 24 hours notice will receive either a full refund (single registrations) or your class will be credited to your membership account (memberships). Please allow up to 48 hours for this to process. Please contact KPole if you have not received your refund after this period of time.

Please do not ask us to bend the rules of this 24 hour cancellation policy. We appreciate that sometimes things may happen outside of your control meaning you are no longer able to attend your class and whilst this is frustrating, we have to maintain an environment that is fair for all and also financially viable for us as a studio. Our aim is to be as transparent as possible about our rules from the offset and to offer a studio that is able to continue to run long into the future for you all to enjoy.

Private lesson and workshop bookings also come under our 24 hour cancellation policy. All details of cancellations are listed in the class descriptions at the time of booking on our GoTeamUp booking system.

PHYSICAL ACTIVITY READINESS QUESTIONNAIRE (PARQ) AND INFORMED CONSENT
You will be required to answer a series of health related questions when you register for a class or as a member of KPole. We recommend that if you answer ’Yes’ to any of the questions asked, that you consult your doctor prior to taking part. You are also always welcome to drop us an email HERE before your session to ask any questions or raise any concerns about taking part in classes.
If, after answering our health related questions, you decide not to participate in your class you may cancel up to 24 hrs prior to the class with a full refund.
Should you subsequently be unable to participate when attending the class, you will not be entitled to a refund.

MONTHY MEMBERSHIP TERMS AND CONDITIONS
All recurring memberships that bill monthly are subject to the listed terms and conditions. Please read these carefully as they apply to each of our monthly recurring memberships (5, 8, 10 or 12 classes or individually tailored packages).

All monthly membership credits and payment plans are non-transferable.

1. Minimum term and cancellation
There is no minimum term on any of our KPole monthly memberships, however there is a strict 28 day cancellation policy on each of them. If you feel like you have signed up in error, please contact us immediately at [email protected] . To cancel your membership, you can visit your Teamup account and follow the step by step instructions listed HERE.

2. 28 day notice period
When cancelling, please ensure you do so at least 28 days BEFORE your next scheduled billing date. If you cancel with less than 28 days until your next billing date, you will be billed for one final cycle, and you have the full month to take advantage of all your classes. Memberships cannot be cancelled with less than 28 days notice. Please see above on how to cancel your membership.

Example: your membership bills on the 30th of every month. You must cancel by the 2nd of the month to give 28 days notice. If you cancel on the 16th for example, this is only 14 days to your next scheduled payment date, so you will be charged one last time.

3. Roll Over of Classes
Any membership credits not used by the end of each monthly period will be lost You may not carry any class credits onto a following month unless this is directly agreed between Kpole Studios and yourself.
We ensure our classes are running as consistently as possible throughout the year with minimal closure periods over Christmas/New Year. If we feel that we have cancelled classes that may make it difficult for you to use your membership credits before the end of the month, we will always offer to add this credit to your account for use at a later date.

4. Cooling off period
As within your consumer rights, you have 14 days from entering into a monthly membership to receive a full refund if you change your mind. Please drop us an email to [email protected] to arrange cancellation of your membership and a refund.

5. Upgrading and/or downgrading
You are able to upgrade or downgrade your KPole Monthly Membership at any point. Please note that upgrades will come into effect immediately, whereas downgrades will follow our standard 28 day cancellation policy. This is something put in place by Teamup that we cannot change. To upgrade or downgrade your KPole Monthly Membership, please follow the step by step guide HERE.

6. Pausing your membership
Whether you are off for most of the month on holiday, or life is just lifing and you aren't able to make classes, we are here to support you. You are able to pause your KPole Monthly Membership between 1-3 months. We would much rather help you to pause your membership than lose you.
If you would like to discuss pausing your membership please drop us an email at [email protected].
Please be aware that on agreeing a pause in membership we will always agree a reactivation date with you. This will happen automatically. and if you do not return after this point you will then be liable for full payment of the duration of the pause.

7. Recurring membership perks
Our KPole Monthly Membership Holders are entitled to a number of perks for being such loyal customers to the studios :) For a full breakdown of these perks, please see your welcome email which will have been sent when you first took out your membership. This may have gone to spam/junk so please check all membership folders.

8. Financial difficulty while on a membership
If you are experiencing financial difficulty while on a monthly membership, please drop us an email to [email protected] so we can help without you having to miss payments or things getting stressful. If you miss a payment for a certain amount of time, a late payment fee may be payable via the payment processor to cover late payment charges. If payments are continually missed, you will be blocked from registering for classes. If your payment ever bounces, please follow the instructions emailed to you automatically.

CLASS PACK TERMS AND CONDITIONS
Our KPole Class Packs are available in either 5 or 10 class blocks. All blocks have an expiry date of 3 months from the date of purchase and will not be rolled over once this expiry date has passed. Please contact us as soon as you can if you are struggling to use the class packs due to unforeseen circumstances, we will assess on a case by case basis and may grant extensions in extreme circumstances.

Our standard 24 hour cancellation policy is in place for all class bookings using your class pack. Credits will be returned to your account if cancelled with more than 24 hours notice.

INTRODUCTORY 6 WEEK COURSE AND OTHER FIXED TERM COURSE TERMS & CONDITIONS

Our 6 Week Introductory Courses and other Fixed Term Courses are all payable in full at the time of booking. You pay for all sessions upfront at a discounted rate, therefore we do not give any refunds or discounted prices if you are unable to make a session.

Our standard 24 cancellation policy is in place for all courses. If you cancel your spot with a minimum of 24 hours notice you will receive a full refund. If for any reason you need to drop out of the course part way through, please drop us an email to [email protected] . We will look at drop outs on a case by case basis and may offer you credit to put towards other classes at the studio or a refund depending on your situation. This is at the discretion of KPole Studios Ltd and should not be expected.

Please be aware that the 14 day cooling off period does not apply to fixed length programs/courses and payment plan thereof as you are booking a fixed length package with set dates.

THANK YOU!
Thank you for adhering to the terms and conditions laid out by KPole Studios Ltd. Having this set of rules in place is what helps the studio to stay in operation. We are a small, local run business and without these rules we simply would not be able to exist. We also feel that having these terms and conditions in place allows to us to be fair and transparent with each of you as to where you stand when purchasing from us. Thank you for your support in keeping a local studio running :)